Not happy

[radddogg]

When I picked up my bike I hadn't seen it before as it was being brought in from another dealer. When I picked it up there were two carbon effect decals either side of the pillion. I thought nothing of this at the time thinking maybe the previous owner had put them on as protection. After a couple of days these have started lifting (because they are flat decals applied to a curve so they are trying to straighten out). Under one of these decals is a blatant gouge and scratch with orange brick dust in the groves - the swines have scratched it on a wall then stuck stickers on to cover it up.

What should I do? Bearing in mind I paid full whack for it, £2750 for it with no discount. They've abused my trust so how do I know they serviced it correctly or if there are any other hidden surprises?

Rob

[carl747]

i'd got back to the dealer and kick up a fuss sounds like hes put them on to be honest

[98Ti]

As above, go and pay a visit. If they're peeling all of a sudden then chances are they stuck them on. I hate shiz like this, it's not on.

I know things get covered up but if they did it then it would have been only decent of them to warn you. In my mind it's wrong, it's not totally unlike putting sawdust in a gearbox to quieten it down for a test drive. Others may say tough tittys, sold as seen.

Matt

[radddogg]

[mg-richard]

Not happy

which one of the seven are you then

[paul888]

I'd be proper pi$$ed for want of a better expression.

Take it back and give them grief...

Doubt they will respray the panel ,just give you some money back i would have thought.

[pjm_morris]

Definately gotta get back to the dealer Rob.

If they try and pull the typical b*llsh!t of 'yeah, well that mustve happened once you took delivery' then you've got the fact that they have blatently tried to cover it up and not lose the sale.

Threaten to take it back mate, dont take no for an answer. A fuming customer in their dealership is not the kind of thing that they want any new possible business prospects to be witnessing.

Dont leave until you get what you want.

[radddogg]

Definately gotta get back to the dealer Rob.

If they try and pull the typical b*llsh!t of 'yeah, well that mustve happened once you took delivery' then you've got the fact that they have blatently tried to cover it up and not lose the sale.

Threaten to take it back mate, dont take no for an answer. A fuming customer in their dealership is not the kind of thing that they want any new possible business prospects to be witnessing.

Dont leave until you get what you want.

I'm just gonna show it them and see what they say. I'll let them come up with some suggestions, either I want some compo or I want it resprayed.

[pjm_morris]

Yeah but if you get a re-spray, you'll still be aware of the surface damage.

Compo is a bear minimum.

Just out of interest what colour did you go for. What is the insurance cost like?

[radddogg]

Yeah but if you get a re-spray, you'll still be aware of the surface damage.

Compo is a bear minimum.

Just out of interest what colour did you go for. What is the insurance cost like?

I went for the blue. Insurance was 500quid fully comp so a lot more than the 36 I paid on the ped but I didn't shop around I just swapped with my existing insurer. Will be loads cheaper next time. Its miles better on fuel too as its injection and the ped was upjetted and deristricted and old and was constantly at 9000rpm. This pulls at all revs.

[Punx0r]

I guess they'll say the other dealer must have done it

£36 to £500?!

[radddogg]

I guess they'll say the other dealer must have done it

£36 to £500?!

yes 66 with 30 cash back for third party only. I think the guy cocked up though as he didn't mention cbt when I upgraded.

[Null_Byte]

Bloody hell raddders, I thought the whole point of this bike thing was supposed to be the cheap insurance. You could insure a proper method of transport for that!

In all seriousness though, much as I'm not a bike person - that's pretty far out of order. I'd be looking for some compensation or even a full refund and taking my business elsewhere.

I suspect the threat of the later may result in the former.

[radddogg]

UPDATE

Ok things have gone from bad to worse.

While checking the other side this morning to inspect these fairing decals I found the damage below.



I was trying to work out why I hadn't noticed this at the time I picked up and there are several mitigating factors. 1, it was dusk, 2, it had been raining so the bike was wet, 3, it is on the curve that goes under the bike, 4, it is on the stand side so the angle means you have to get down on hands and knees to really notice it. It is definitely old damage as the decals cover part of it.

So I went back to the dealer and the salesman has since walked out and left the dealers!! I spoke to the owner/manager who was the slipperiest character you've ever seen, he was like a greased eel! I had to count my fingers after shaking his hand!

Anyway I showed him the new damage and he didn't deny that it would have been there before I collected it which is a good thing I suppose. But he said that I had signed the invoice to say I accepted the condition and that I should have raised it at the time I collected it. I reminded him that it was getting dark and had been raining so any damage would have been difficult to see and I would have needed x-ray vision to see the damage underneath a sticker!!! He then said that its a second hand bike so you expect there to be some damage, I said I do NOT expect any damage on such a new bike and then led him in the showroom to show him some of the other bikes that were older and with no damage on them. He then said but its a 125 so its different, I said regardless of the engine size the bike is still a bike. He then went on the phone to speak to someone about the side panel but said he couldn't do anything about the rear panel (the one hidden under the sticker). I said I want both replaced and he said no chance, so I said fine and walked out.

I've spoken to Consumer Direct and they said basically the dealer either doesn't know the Sale of Goods Act 1979 or is blatantly disregarding it. He said I am well within my rights to seek redress. The part of the SoG Act that applies here is below. Goods purchased from retailers must be of satisfactory quality.

Satisfactory quality
Goods that are of satisfactory quality are:
free from minor defects (problems)
of a good appearance and finish
strong and safe

So I've got to write a letter quoting the SoG act and send it to them recorded delivery stating the action I want taken.

[radddogg]

Letter drafted to Black Horse Finance.

Dear Sirs,

Account No 53****820
Supply of Goods (Implied Terms) Act 1973 (as amended)

On 19/02/2011, I entered into a Hire Purchase agreement with you for Yamaha YZF-R125 registration no. PN59*** from Preston Superbike Centre, Ashton, Preston.

The following problems have arisen:

• There are scratches and a crack to the nearside fairing.
  There are scratches to the rear offside pillion.
  This damage was not disclosed at the time of purchase and were actually hidden by non-standard decals. The poor light levels and rain at the time of collection meant that visual inspection was impaired.
  I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

Yours faithfully,

Robert Powell

[Bikernut]

Hmmm...Preston Superbikes.
Part of the KJM network now that are buying up all the North West bike dealerships.
Shorrocks is also owned by them.
Not the best reputation,but im shocked at how they could sell this.
They should have at least repaired it before selling.
Is it a Cat D by any chance?
Doesnt take much on a 125.
TBH Radders i dont fancy your chances,but if its any consolation,theres plenty replacement panels for your bike knocking around.

[Punx0r]

IIRC there is a period of time after buying something where you are assumed to have accepted it (in whatever condition), which varies according to the goods and circumstances. So I'd say that having signed for it means FA as the faults were not pointed out or blatantly obvious and you noticed them shortly afterwards.

If the damage had been obvious and you didn't say anything for six months then that'd be different.

[radddogg]

IIRC there is a period of time after buying something where you are assumed to have accepted it (in whatever condition), which varies according to the goods and circumstances. So I'd say that having signed for it means FA as the faults were not pointed out or blatantly obvious and you noticed them shortly afterwards.

If the damage had been obvious and you didn't say anything for six months then that'd be different.

Exactly, there isn't a set time, its just what is deemed reasonable.

[radddogg]

Both letters signed for

[radddogg]

Price to replace both panels

£311.41

EDIT

Found another cracked panel upon close inspection today.

[stig1]

looks like so young kids had that

[Punx0r]

If it hasn't be dropped it must have got knocked over and happened to catch some brickwork on its way down?

[Limecat]

I once bought a BMX and one of the reflectors was missing. I didn't care, it was a crap bike. I see HUGE similarities with this situation.

You were happy with it having stickers in place when you bought it so what's the problem? Put the sodding stickers back if you are THAT bothered?

[fergy7197]

you still here limecat??

[radddogg]

I once bought a BMX and one of the reflectors was missing. I didn't care, it was a crap bike. I see HUGE similarities with this situation.

Obvious troll is obv....why waste my breath, its getting boring now, come on isn't it about time you got strike 3?

You were happy with it having stickers in place when you bought it so what's the problem? Put the sodding stickers back if you are THAT bothered?

Yeah cos stickers will repair the cracks


You might be happy being shafted being in the navy or whatever but I like to fight for my rights.

you still here limecat??

Like

[Punx0r]

I like to fight for my right

To party

[radddogg]

Bloody hell raddders, I thought the whole point of this bike thing was supposed to be the cheap insurance.

Yes, I right royally had my pants pulled down here. I paid £550 to transfer over the last 8 months of my existing policy. I checked on confused and got a quote for £202!!!!

So after phoning and kicking off they refunded me £200 which left me net £25 down so I thought it was worth staying to save my ncb.

£200 CASHBACK!


"Aaaahhhh, I've pierced me foot on a spi-i-i-ike!!!"

[radddogg]

Despite my claim being with Black Horse Finance, the bike shop felt the need to reply to me rather than to BHF. They said that they had checked with trading standards and basically they had no case to answer (I don't think they told trading standards that they hid damage under stickers). So I called BHF and they had received a copy of the letter so I went into detail about the damage and timings and the advisor made all the right sounds. I said I'd got pictures of the damage and he asked me to e-mail them in. So the e-mail is below.

Dear Richard,

As discussed with your colleague, please see the enclosed pictures relating to my claim under agreement number 5####820

Note the white blob on the left side of the pillion, I never noticed this at the time but this is a non-standard decal about to fall off. I took this picture the day after collection.



This is the same decal on the opposite side, you can see it peeling up because of the sharp radius it has been stuck to



Here you can see the damage partially hidden



Here is the exposed damage to the rear offside pillion



This is the damage to the nearside side fairing. When you look at this picture you wonder how I could have missed this but the picture is taken from 12" off the floor looking up.

PLEASE NOTE : You can see a black decal below the white decal that has the R125 logo on. This is a non-standard decal. You can see the scratches on the white decal finish abruptly at the black decal, suggesting that the damage extends underneath. I have not removed this so I cannot advise how bad the damage is underneath.



The picture below was taken from the internet. It shows that the black decal is not present on a standard bike.



This picture is from head height at 3 feet away. This shows why the damage was not immediately noticed. The side stand means the bike leans over obscuring the view of the fairing.



Even at 6 feet away the damage is difficult to see. Furthermore, it was collected at 5pm on 16/02/11. It was approaching dusk and if you check the weather records it was raining and the bike was covered in fine rain droplets further obscurring the damage.



Further damage to the nearside belly pan cover, a crack and a scuff. The scuff is evidence that the bike has been slid along the ground on its side and therefore been in an accident. No-one made me aware the bike was accident damaged.



The pillion peg bracket has paint missing and surface rust where it has been bent in the accident.



Close up of said damage



Not major damage but further evidence of the bike being on its side.



Please e-mail me at rob.powell@#######.com or ra####s@gmail.com or call me on 07####26500 if you require any further information.
I look forward to your response.

Regards
Rob Powell

[mg-richard]

cant believe it was sold like that

[radddogg]

FFS!!!!

Been looking at pics of the standard bike and noticed something missing from my bike.




Scratches a gap and then scratches. What should be in the gap? A big YAMAHA sticker.

[Punx0r]

Makes you wonder what they told trading standards in their version of events.

I still reckon you should have got the brand new bike

[radddogg]

Makes you wonder what they told trading standards in their version of events.

Indeedy

I still reckon you should have got the brand new bike

[listie]

Rob as i'm not a power ranger i'm not up on these things but i'm sure the bike world has something similar to Auto express, Autotrader where people who have issues can get help

just a thought

[radddogg]

I've been taking advice from trading standards in addition to the experience I gained working at the horrible place where you also worked.

[listie]

I was thinking the sort of thing they do in the autoexpress and autocar mags, people contact them with problems and they wade in and try to help, must be something similar from a Bike mag? Failing that Watchdog